The term The Paddock PantryLtd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Paddock Pantry Ltd, The Warehouse, Rolls Mill, Sturminster Newton, Dorset, DT10 2HP. Our company registration number is . The term ‘you’ refers to the user or viewer of our website.
All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the sales counter, at which point a legally binding contract is constituted between us.
TERMS OF SALE
ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for UK sale.
All prices are quoted in UK Pounds Sterling VAT inclusive at the prevailing rate, and goods are sold under English law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.
All items will come with the appropriate protective packaging.
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.
Safety Products [Riding Hats, Body Protectors, Air Jackets & ancillary equipment]
Because there is no way of assessing if safety products have been damaged we cannot accept them for return so it is important to ensure you have the correct size/product for your needs - if you need any help call us on 01258 473336.
Any products made to measure from information/sizes provided by the customer are not returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.
Your order is only accepted by us once we have taken payment from you.
DAMAGED / MISSING GOODS
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing [email protected] Please report any missing items within 48 hours from the parcel being delivered or we will unable to deal with your claim.
All goods are shipped by registered UK delivery. All goods will require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 7 business days for UK orders. UK shipping rate is as detailed in the shopping cart.
Please note that if your order is returned to us by the courier because you did not take delivery, for whatever reason, we reserve the right to charge you for the failed delivery cost incurred by us. To avoid this please respond to the card the courier leaves when they cannot get a signature from you.
PLEASE NOTE FOR YOUR PROTECTION WE WILL ONLY SHIP TO THE CARDHOLDERS ADDRESS, IF YOU WOULD LIKE US TO DELIVER TO A DIFFERENT SHIPPING ADDRESS PLEASE TELEPHONE US BEFORE YOU ORDER SO WE CAN CONFIRM YOUR DETAILS PRIOR TO SHIPMENT.
You are responsible for all the appropriate Import and Customs Duties.
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.
All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by The Paddock Pantry Ltd, and by placing an order with The Paddock Pantry Ltd you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau
For our detailed returns policy please see the specific returns page.
Our hat, body protector and air jacket fitting and refitting service is by appointment only to help us give you the time and attention required to fit your safety equipment properly, ensuring you are comfortable and get the most out of its design. It is easy to book your appointment below, just click on the date in bold on the calendar and it will show you the availab...
Is your horse dying to be turned out? There is a seasonal spike in colic caused by the significant change in diet from a mainly hay/haylage diet to grass. Help your horse by making the change slowly – ideally over at least a week or so, gradually increasing the time spent at grass. If you are working or have other commitments and can’t just pop back to bring them in,&nb...