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Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paddock Pantry’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Paddock PantryLtd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Paddock Pantry Ltd, The Warehouse, Rolls Mill, Sturminster Newton, Dorset, DT10 2HP. Our company registration number is . The term ‘you’ refers to the user or viewer of our website.

All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the sales counter, at which point a legally binding contract is constituted between us.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Browsing patterns and Search terms.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

TERMS OF SALE

ELIGIBILITY TO PURCHASE PRODUCT

All products on the website are available for UK sale.

 

PRICING

All prices are quoted in UK Pounds Sterling VAT inclusive at the prevailing rate, and goods are sold under English law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.

 

PACKAGING

All items will come with the appropriate protective packaging.

 

PRODUCT ENQUIRES

We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.

Safety Products [Riding Hats, Body Protectors, Air Jackets & ancillary equipment]

Because there is no way of assessing if safety products have been damaged we cannot accept them for return so it is important to ensure you have the correct size/product for your needs - if you need any help  call us on 01258 473336.

Any products made to measure from information/sizes provided by the customer are not returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.

Your order is only accepted by us once we have taken payment from you.

DAMAGED / MISSING GOODS

If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing tewebserver@btconnect.com. Please report any missing items within 48 hours from the parcel being delivered or we will unable to deal with your claim.

 

SHIPPING

All goods are shipped by registered UK delivery. All goods will require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 7 business days for UK orders. UK shipping rate is as detailed in the shopping cart.

Please note that if your order is returned to us by the courier because you did not take delivery, for whatever reason, we reserve the right to charge you for the failed delivery cost incurred by us. To avoid this please respond to the card the courier leaves when they cannot get a signature from you.

PLEASE NOTE FOR YOUR PROTECTION WE WILL ONLY SHIP TO THE CARDHOLDERS ADDRESS, IF YOU WOULD LIKE US TO DELIVER TO A DIFFERENT SHIPPING ADDRESS PLEASE TELEPHONE US BEFORE YOU ORDER SO WE CAN CONFIRM YOUR DETAILS PRIOR TO SHIPMENT.

IMPORT DUTIES

You are responsible for all the appropriate Import and Customs Duties.

 

FRAUD

In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.

 

GENERAL

If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

 

These terms and conditions shall apply to all internet sales made by The Paddock Pantry Ltd, and by placing an order with The Paddock Pantry Ltd you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau

For our detailed returns policy please see the specific returns page.

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